The network engineer checks CQD to see if an overall site-related issue could be a contributing cause of the user's call problem.
In turn, the communications support engineer alerts a network engineer to a possible site-related issue they noticed in the call analytics. For example, if a communications support specialist determines that they need more help troubleshooting a user's call problem, they escalate the call to a communications support engineer, who has access to additional information about the call. Then read Manage call and meeting quality in Teams.Ĭall analytics and CQD run in parallel and can be used independently or together. Use CQD information to help you identify and fix problems. To learn more, read Set up call analytics and Use Call Analytics to troubleshoot poor call quality.Ĭall Quality Dashboard (CQD) gives you a network-wide view of call quality across your organization. Teams admin and helpdesk agents will use this information to troubleshoot call quality and connection problems in a specific call. Both of these tools are in the Teams admin center.Ĭall analytics shows detailed information about the devices, networks, and connectivity related to specific calls and meetings for each user in Teams. This lets you drive performance improvements across your network. You'll use per-user Call analytics and Call Quality Dashboard to find and troubleshoot call-quality problems that come up during ongoing operation. Quality of Service (QoS): To prioritize important network traffic This article introduces three key tools you can use to monitor, troubleshoot, manage, and improve call quality in Microsoft Teams.Ĭall Quality Dashboard (CQD): To analyze org-wide trends or problems, drive improvements to performanceĬall analytics: To analyze call and meeting quality for individual users
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